Returns can be processed online in your Account by going to the Orders page and clicking Return. If a return cannot be processed please contact our Customer Care Team at 914-375-8100 or email us at firstname.lastname@example.org for further assistance. Returns are accepted on sellable, unopened, unused products within 15 days of purchase with the original packing slip or invoice (excluding electrical items and shears). Electrical items and shears may be requested within 7 days of purchase and will be refunded or exchanged only with original receipt, packing slip, or invoice.
When a return is processed, an authorization label and a shipping label will be received to the email registered to the account. If a label and further instructions are not received please contact Customer Care Team at 914-375-8100 . A refund minus shipping and handling will be credited back to your original payment method once the return has been processed.
The following product types are not accepted for return:
- Unsellable Product: Product that has been defaced or altered in any way may not be returned. This includes but is not limited to: price tags, stickers or other markings made with pen or marker, and cracked, dropped or broken appliances.
- Discontinued Product: Discontinued product or product in discontinued packaging may not be returned.
- Seasonal Product: Product that is branded or packaged as seasonal/holiday may not be returned.
- Promotional, Prepack, Intro Kit, and Free Items: For an exchange or refund to be processed, these items must be returned with the merchandise with which they were ordered. Promotional and free items may not be returned by themselves.
- Make-up, Make-up brushes, combs, brushes, and hair extensions: All sales are final.
All electrical and battery operated items being returned for any warranty claim (dryers, clippers, flatirons, curling irons, etc.) may be submitted within sixty (60) days of the invoice date on the packing slip or invoice for replacement of the defective product. Please contact Customer Care Team at 914-375-8100 or email us at email@example.com for more information.